Faqs
General Queries
IS CASH ON DELIVERY (COD) AVAILABLE?
Yes, COD is available for orders below INR 2000 on all serviceable pincodes.*
CAN I CANCEL MY ORDER AFTER PLACING IT?
Yes, orders can be cancelled before they are shipped. Once dispatched, cancellations are not possible.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Yes, we accept returns or exchanges for damaged, defective, wrong items, or wrong size.
HOW MANY DAYS DO I HAVE TO REQUEST A RETURN OR EXCHANGE?
Return or exchange requests must be raised within 5 days of delivery.
CAN I EXCHANGE A PRODUCT IF THE SIZE DOESN’T FIT?
Yes ???? Size exchanges are allowed, subject to availability.
WHAT PROOF IS REQUIRED FOR RETURNS OR EXCHANGES?
A clear unboxing video and photos of the product and packaging are mandatory.
ARE THERE ANY ITEMS THAT CANNOT BE RETURNED OR EXCHANGED?
Yes. Items damaged due to improper handling or missing original tags/packaging are not eligible.
WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?
If your order is not delivered within 7–10 working days, please write to us at [your support email] and our team will assist you.
WILL THE PRODUCT COLOR LOOK EXACTLY LIKE THE WEBSITE IMAGE?
Slight color variations may occur due to lighting and screen differences.
HOW CAN I CONTACT KLAKS FASHION?
You can reach us via email, WhatsApp, or Instagram DM as mentioned on our Contact page.