Return, Cancellation & Exchange Policy

Klaks Fashion

At Klaks Fashion, we want you to have a smooth and happy shopping experience. If something isn’t right with your order, we’re here to help. Please go through our policy below for clarity on returns, cancellations, and exchanges.

Order Cancellation
Can I cancel my order?

Orders can be cancelled before they are shipped.

Once an order is dispatched, cancellations are not possible.

If you wish to cancel, please contact us as soon as possible after placing your order.

Returns & Exchanges

We accept returns or exchanges under genuine circumstances to ensure fairness for all customers.

When can I request a return or exchange?

You can request a return or exchange if:

The product is damaged

The product has a manufacturing or printing defect

You received the wrong product

You ordered the wrong size or need a different size

Return / Exchange Request Timeline

Requests must be raised within 5 days of delivery

Proof Required

To help us resolve your request quickly, please provide:

A clear unboxing video

Photos of the product and original packaging

These are mandatory to verify the issue and process your request smoothly.

Exchange for Wrong Size

If you ordered the wrong size or need a different size, you can request an exchange

Exchanges are subject to product availability

If the required size is unavailable, you may choose an alternative product or proceed as advised by our support team

Items Not Eligible for Return or Exchange

We will not be able to accept returns or exchanges if:

The product is damaged due to improper handling or careless unboxing

Original tags or packaging are missing

Please handle products carefully and retain the packaging until you are satisfied with your purchase.

Refunds

Refunds are issued only for approved cases

Approved refunds will be processed to the original payment method

Processing time may vary depending on banks or payment gateways

Delayed Deliveries

In rare cases where an order is significantly delayed:

We may re-ship the product, or

Offer a refund, depending on the situation

Final Note

We always aim to resolve concerns in a fair and customer-friendly manner.
Klaks Fashion reserves the right to make the final decision on all return, exchange, and refund requests.